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Terms and Conditions

  1. Booking and Reservations:

    • Participants must book in advance through gwentescape.co.uk.

    • All bookings are subject to availability.

    • The escape room experience starts at the scheduled time. Late arrivals may have their time in the room reduced.​

  2. Age Restrictions:

    • Participants must be at least 12 years old to enter the escape room.

    • Participants under the age of 16 must be accompanied by a paying adult.​

  3. Health and Safety:

    • Participants must be in good health. Pregnant women, individuals with heart conditions, and those with other serious medical conditions are advised not to participate.

    • Participants under the influence of alcohol or drugs will not be allowed to enter the escape room.

  4. Rules of Conduct:

    • Participants must follow all instructions provided by the game master.

    • Any intentional damage to property will result in immediate termination of the game and additional charges for repairs.

    • No photography, recording, or external communication devices are allowed inside the escape room.

  5. Cancellation and Refund Policy:

    • Cancellations made 12 hours in advance are eligible for a full refund.

    • No refunds will be provided for cancellations made within less than 12 hours of the scheduled booking.

  6. Rescheduling:

    • Participants can reschedule their booking up to 12 hours in advance, subject to availability.

  7. Privacy Policy:

    • Personal information collected during the booking process will be used solely for reservation purposes and will not be shared with third parties.

  8. Liability:

    • Gwent Escape Rooms is not responsible for any injuries, accidents, or lost/stolen items that may occur on the premises.

    • Participants are responsible for their personal belongings during the escape room experience.

  9. Game Secrets and Intellectual Property:

    • Participants agree not to disclose or reproduce any elements of the game to maintain the integrity and excitement for future participants.

    • All intellectual property rights associated with the escape room games belong to Gwent Escape Rooms.

  10. General Conditions:

    • Gwent Escape Rooms reserves the right to refuse entry or remove any participant from the premises for any reason.

    • These terms and conditions may be updated without notice. Participants are encouraged to review them periodically.

 

By booking a game with Gwent Escape Rooms, participants acknowledge and agree to abide by these terms and conditions.

Gwent Escape Rooms

 

20th January 2024

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